asked Dec 15 '18 at 17:06 by Legrand (11)

I just bought a Licence for Bitwig 2 and payed with Paypal, however I did not get any confirmation email or licence at all ?

Is this normal ?

Thanks this is solved now. I know what happened, they were sending the licence codes and stuff to my paypal email address which is different from the address im registered with bitwig, so i was checking the other address. Is all sorted now for me, cheers.

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answered Dec 22 '18 at 15:29 by RobertTodd (24)

Hello, no this is not normal. Get in touch with Bitwig customer support: https://www.bitwig.com/en/support/tech-support.html

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answered Dec 18 '18 at 13:32 by fredrik (176)

GOOD LUCK WITH CUSTOMER SUPPORT. I AT LEAST GOT A SERIAL NUMBER, BUT IT KEEPS TELLING ME THAT IT BELONGS TO ANOTHER ACCOUNT WHEN I TRY AND REGISTER IT. I BOUGHT MINE 4 DAYS AGO AND HAVE CONTACTED THEM 3 TIMES. NOT A WORD FROM THEM. I'M STARTING TO GET PISSED OFF. I'M GETTING TO THE POINT THAT I JUST WANT MY MONEY BACK AND ILL BUY ANOTHER BRAND IF THIS IS HOW ITS GOING TO BE.

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answered Dec 21 '18 at 00:49 by SwimXm (11)

Hi SwimXm, Sorry about that! I couldn't find any support tickets from you. Could you please write to activation@bitwig.com? Many thanks! Placidus from Bitwig

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answered Dec 21 '18 at 11:37 by OhYeah (50)

Exactly the same thing just happened to me, I have opened a support ticket, I thought everything was automated and i'd be able to use the software straight away. Didnt even get a confirmation...

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answered Dec 21 '18 at 21:06 by RobertTodd (24)

Hi Robert, I found your order confirmation in our system. You need to register the serial in your user account. I sent you the serial again via email. Please get in touch, if you didn't receive that email. Best wishes, Bitwig Support

  — (Dec 22 '18 at 15:01) OhYeah

that's weird! I'm an early buyer of bitwig since release 1.3 back in 2015, and never had a problem with license or support team, which I found very responsive. You should find the license number in the invoice email, that I received immediatly after paypal order confirmation. Something like 1 minute after. May I suggest you to check your spam folder, who knows... Did you pay with paypal? Fabrizio

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answered Dec 22 '18 at 02:49 by fsciarra62 (869)

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Asked: Dec 15 '18 at 17:06

Seen: 385 times

Last updated: Dec 22 '18 at 15:29