asked Jan 13 at 04:45 by Dytrich (21)

My brother has a Bitwig account with an aktivated license, for 3 persons. I was a bit to fast and created an own account, but right now I can't log out anymore, may anyone help me with this? Best greetings,

Linus

ok...

From the Botwig support:

to logout, you have to delete all the hidden.activation-* files in your Bitwig main folder.

:-)

Best regards,

Fabrizio

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answered Feb 26 at 22:54 by fsciarra62 (804)

Finally a solution :-D Thank you!

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answered Feb 27 at 08:09 by XHale84 (15)

If you want to log out from your account on this website, simply click the Logout button in the top right corner.

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answered Jan 15 at 15:59 by Bitwig_Support (1.1k)

I am sure he means logout from the Bitwig Studio installation, because this is the problem I have right now! I had a demo account and now bought a license from another account. But I cannot use this license on my actual installation because I don't know how to change the Bitwig account locally...

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answered Feb 24 at 13:33 by XHale84 (15)

I've already deinstalled Bitwig, but after the installation it is still logged into my old account...

  — (Feb 24 at 13:37) XHale84

Hi Linus and XHale84,

I hope to have understood your problems.

Your account has information stored in two places:

  • your local computer
  • the bitwig site

On your local computer, you can change your license info by going in the "User" tab of the very first page Bitwig opens, the one which shows User, Settings, Packages, Help.

The very lower button down in the left of the User tab is "License info". Clicking that button, opens the dialog in which you can enter your license code.

The other place where you have to clean up things, is to log into your account page on bitwig.com, where you can see your personal informations.

At the end of the page, after the download links, you can find the "Registered hosts" section.

For the OP, Dytrich, just remove your host from the list, to free one of your brother's account hosts.

For XHale84 you can remove all the registered hosts you see, so that the previous license associations get lost.

Now when you will start Bitwig again, with your computer connected to internet, it will ask you to enter the license. Uninstalling didn't help because the information about your local host were stored on the bitwig site, I believe.

I hope this solves your troubles. If not, please report back! :-D

Best regards,

Fabrizio

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answered Feb 24 at 14:04 by fsciarra62 (804)

edited Feb 24 at 14:17

Hi there and thanks for your answer! I already tried re-entering the license, but this didn‘t work because of my 2 accounts!

Locally I am logged in into account A. The license is stored under account B. I cannot transfer the license to account A. So I need to log in locally under my account B.

That doesn‘t work because I cannot find a Logout Button within Bitwig Studio :-/

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answered Feb 24 at 15:34 by XHale84 (15)

Well,

Actually I didn't either...

Trying to be of help, what I know is that if you install a previous version you've never installed before, that you have to re-enter all the credentials. Clearly you cannot open the projects saved with a later version... Maybe you can then upgrade and see.

I don't know if this might help you. You might also delete the local Bitwig folder, Probably you might move the installed-packages folder in a safe position, so you don't have to re-download it, completely clear the Bitwig folder, not your project folder.

I don't know if this can help... I didn't try... Also I'm on Linux so I'm pretty sure of where my projects are, where hidden Bitwig folders are, etc... Don't know for other os... can't really help...

Best regards,

Fabrizio

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answered Feb 24 at 17:25 by fsciarra62 (804)

Thanks anyway. I‘ll get in touch with the tech support :)

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answered Feb 24 at 19:25 by XHale84 (15)

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Asked: Jan 13 at 04:45

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Last updated: Feb 27 at 08:09