asked Feb 02 at 18:15 by kimcopy (11)

edited Feb 05 at 14:30

Hello After I upgrade widows7 to win10 today, Bitwig 8 Track(Ver. 3.1.1) is not working. When I open Bitwig, it fails to install Audio Interface machine and program (Steinberg UR12) and shows this error message "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The Error code is 25005." With this, Bitwig doesn't work any longer, fails to activate audio engine.

In Win7, Everything was fine. What can I do for this?

Pls find belows. I finished 25005 error : )


Dear Mr. Bitwig, As you mentioned, it was UR12's driver error. I tried to relaunch UR12, and finally everything is going well. Thanks a lot! - BK

-----Original Message----- From: "Bitwig Support"<support@bitwig.com> To: Cc: Sent: 2020-02-05 (?) 23:16:02 (GMT+09:00) Subject: Re: Error code 25005

Hi BK,

we're very sorry, but this error does not seem to come from Bitwig Studio but from the Steinberg driver itself: https://www.steinberg.net/forums/viewtopic.php?t=144734

Please ask the Steinberg support what can be done in this case.

Best regards, Bitwig Support Team ... ... Bitwig GmbH ... www.bitwig.com ... ... Schwedter Straße 13 ... 10119 Berlin ... Germany / Deutschland

Follow us on … ... facebook: http://www.facebook.com/bitwig ... twitter: http://twitter.com/Bitwig ... youtube: http://www.youtube.com/bitwig On Wed, 5 Feb at 2:35 PM , BK Kim wrote: Hello,

Following your advice, I set Bitwig Ver.3.1.2 in my PC. But the same problem still continues. What should I do then?

Wish your cool answer.

  • BK

-----Original Message----- From: "Bitwig Support"<support@bitwig.com> To: Cc: Sent: 2020-02-03 (?) 19:26:08 (GMT+09:00) Subject: Re: Error code 25005

Hello,

please be sure to download the latest installer from our website, 3.1.1 is not the most current anymore.

Best regards, Bitwig Support Team ... ... Bitwig GmbH ... www.bitwig.com ... ... Schwedter Straße 13 ... 10119 Berlin ... Germany / Deutschland

Follow us on … ... facebook: http://www.facebook.com/bitwig ... twitter: http://twitter.com/Bitwig ... youtube: http://www.youtube.com/bitwig

On Sun, 2 Feb at 6:34 PM , BK Kim wrote: Hello After I upgrade widows7 to win10 today, Bitwig 8 Track(Ver. 3.1.1) is not working. When I open Bitwig, it fails to install Audio Interface machine and program (Steinberg UR12) and shows this error message "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The Error code is 25005." With this, Bitwig doesn't work any longer, fails to activate audio engine. In Win7, Everything was fine. What can I do for this?

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answered Feb 05 at 16:31 by kimcopy (11)

edited Feb 05 at 18:01

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Asked: Feb 02 at 18:15

Seen: 253 times

Last updated: Feb 05 at 18:01